Shipping Policy

PROMOCIONES GUANATOS LLC 

Company Number: LC014442570

Contact Number: +13144174479

1. Overview

At PROMOCIONES GUANATOS LLC , we are committed to delivering your orders quickly and safely. This Shipping Policy outlines how we process, ship, and deliver your purchases.

2. Order Processing Time

• All orders are processed within 1–3 business days
• Orders are not processed or shipped on weekends or public holidays
• In case of high order volume, processing may be slightly delayed

3. Shipping Time

• Estimated delivery time: 5–7 business days
• Delivery times may vary depending on your location and shipping carrier
• International orders may take longer due to customs clearance

4. Shipping Charges

• Shipping costs are calculated at checkout based on your location
• Free shipping may be offered on selected promotions or orders

5. Order Tracking

• Once your order is shipped, you will receive a tracking number
• You can use this number to track your order in real-time

6. Delays & Issues

While we aim to deliver within the estimated timeframe, delays may occur due to:

• Courier service issues
• Customs processing (for international shipments)
• Incorrect or incomplete shipping information

We are not responsible for delays caused by third-party carriers.

7. Incorrect Address

• Please ensure your shipping details are correct at checkout
• We are not responsible for orders shipped to incorrect addresses provided by the customer
• Additional charges may apply for reshipping

8. Lost or Stolen Packages

• PROMOCIONES GUANATOS LLC  is not liable for lost or stolen packages after delivery is confirmed
• If your package is lost in transit, please contact us for assistance

9. Damaged Items

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos of the damaged product and packaging
• We will arrange a replacement or refund

10. Contact Us

For any shipping-related inquiries: